Privacy policy.

The short version.

• We use what you send us to answer you, and what your company enters in PUMPER to run PUMPER for your company.
• We don't sell or rent your information, and we don't use it for advertising.
• Your company owns the field data it enters in PUMPER.
• This website counts visits on our own server, as daily totals not tied to any one visitor. It doesn't set cookies or use tracking scripts or ad trackers.

What this website collects.

The demo request form asks for these things:

• Your name, your company, and your email address.
• How many wells you operate.
• What you use today, such as paper, Excel, or an older app.
• Your phone number, if you choose to give it.
• How you heard about us, if you choose to say.

When you press Request a demo, your answers go to PumperTech and are emailed to our team. We use them to reply to you, set up the demo, and follow up on your request.

If you email hello@pumpertech.com, we get your email address and what you write, and we use them to answer you.

The Ask PumperTech helper on the home page picks from answers written ahead of time. It runs in your browser, and what you type in it isn't sent to us or anyone else.

The website counts visits on our own server. For each visit to a page it notes which page you opened, the website that sent you there (just its main name, such as google.com), your country (and your state, if you're in the US), and whether you're on a phone, tablet, or computer. If the link you followed carries a campaign tag, such as newsletter, it counts that tag too. Presses of the Try the demo button, fact sheet downloads, and demo requests are counted as plain daily numbers, with nothing else noted. The counts are daily totals, not tied to any one visitor, and they don't include your internet address. We delete them after 13 months.

The website doesn't set cookies, doesn't save anything in your browser's storage, and doesn't use tracking scripts or ad trackers.

Who else handles it.

Cloudflare hosts this website, stores its daily visit counts, and delivers demo requests to our inbox by email. Like any web host, it handles the technical details of each visit, such as your device's internet address, your browser, and the time. The demo form also uses your internet address to limit how many requests one visitor can send in a minute, which keeps spam out.

The Try the demo button opens a sample copy of PUMPER on a separate site that PumperTech runs. It holds only made-up data, and it sets a sign-in cookie so you can look around.

The typefaces on this website come from Google Fonts. Your browser downloads them from Google, so Google receives your device's internet address and browser details. Google's own privacy policy covers that.

The email service behind hello@pumpertech.com stores the messages we send and receive, including demo requests.

We don't sell, rent, or trade your information. We share it only in these cases:

• With companies that host, run, or secure this website, PUMPER, or our email, and only as much as they need to do that work for us.
• When your company asks us to share it.
• When the law requires it, such as a valid court order.
• When we need to look into fraud, a break-in, or another threat to PumperTech, our customers, or PUMPER.

Information in PUMPER.

When your company uses PUMPER, it stores what your team enters. That includes well names, gauges, run tickets, pressures, downtime, and comments. It also includes the names and logins of the people your office adds, and a record of who entered or changed each day's numbers.

We use it only to run PUMPER for your company. That means showing your numbers, building the dashboards and exports, keeping backups, and answering your support requests. We don't use it to build other products, and we don't sell it or show it to other oil and gas companies.

Your company owns the data it enters. Storing it in PUMPER doesn't make it ours.

PUMPER uses a sign-in cookie to keep your team signed in. It doesn't use advertising cookies. So PUMPER works with no signal, it keeps a copy of your wells and recent daily screens on the phone. A reading saved with no signal waits on the phone until it sends, and one PUMPER turns down stays there, shown in red, for the pumper to enter again. Signing out clears the saved screens.

PUMPER may also keep technical records, such as sign-in times, internet addresses, and error logs, to keep it running and to keep it secure.

Your office controls the logins. It adds pumpers, resets passwords, and turns accounts off. Support never asks for passwords.

How long we keep it.

If your company cancels PUMPER, your data is free to download through the end of that month. After that, we keep it for 90 more days, and a complete copy is $10 a well, shut-in wells included. Then we delete your data from PUMPER and from our backups.

We keep demo requests and emails for as long as we need them to answer you and to keep our business records.

We delete the website's daily visit counts after 13 months.

We may keep some records longer when the law requires it, or when we need them to settle a dispute.

Keeping it safe.

We take reasonable steps to protect your information. Those include passwords, limited access, encrypted connections, and nightly backups with a check every morning that the backup worked.

No website or app can be made completely secure, so we can't promise that a break-in or a loss of data won't happen. Keep your password to yourself, and tell your office if you think someone else has it.

Your choices.

You can ask us what information we have about you, ask us to correct it, or ask us to delete it. Email hello@pumpertech.com, and we'll review your request and answer by email.

If your information reached us through your employer, for example because your office added you to PUMPER, your office may control it. In that case, it's best to ask your office first.

The phone number and how you heard about us are optional on the demo form, so you can leave them blank.

Children and changes.

This website and PUMPER are for businesses. They aren't meant for children under 13, and we don't knowingly collect information from them.

If we change this policy, we'll post the new version on this page with a new date at the top.

Contact.